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Viber
What does Viber business communication allow you to do?
Viber enables reliable, rich business communication with users on one of the most widely used messaging channels in the region.
What does a Viber business account get you?
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Business Account
Verified business profile with all key company information
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Chat Messages
One- and two-way communication with customers
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Rich Messages
Interactive messages with buttons, lists, and cards
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Security and Compliance
Secure and compliant with GDPR and other EU laws
How it works
How do Viber business messages work?
- 01
Verified business account
Create an official Viber Business account with all your company's key details. This account is also verified and receives a blue check mark ✓.
- 02
Sending messages
Send messages directly to the users' Viber Business Inbox.
- 03
Two-way communication
Users can respond, ask questions, and have a conversation with your business.
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Automation and connections
Integrate Viber directly into your CRM through our API connection, streamlining your business processes.
Reliable delivery
Transactional messages
Send confirmations, reminders, and notifications directly to users’ Viber Business Inbox.
Visual campaigns
Promotional messages
Run promotional campaigns, special offers, and user reactivation messages. Enhance your messages with an image or video and a clear call to action.
Interactive content
Carousels and lists
Rich messaging with buttons, cards, and lists drives faster user decisions.
Verification and protection
OTP Messages
Send messages to verify users and confirm their identities.
Real-time conversations
Two-way communication
Users can respond, ask questions, and interact with your team or automated assistants.
Official presence
Business inbox and Verified profile
Manage all Viber Business conversations with end users through a verified business profile and central mailbox.
More with Viber
Viber Ads and chatbots
Viber chatbots
Integrated with boost.ai advanced automation
Frequently asked questions
You might be wondering...
Didn’t find the answer you were looking for?
Let's connect What does Viber enable for business communication?
Viber lets you send transactional, promotional and security messages and hold two-way conversations with users inside the app.
What is the difference between transactional and promotional messages?
Transactional messages are for notifications and confirmations, while promotional messages are for campaigns, special offers and activating users.
Can users reply to Viber messages?
Yes. Viber supports two-way communication, where users can reply and hold a conversation with your team or with automation.
What is a Viber Business profile?
A Viber Business profile is a verified business account with a clearly marked company identity, which increases users' trust.
How do Viber Ads work?
Viber Ads let you reach new users with ad messages and placements inside the Viber app.
Can Viber messages include images, videos, and buttons?
Yes. Viber supports rich messages such as images, videos, buttons, lists and carousels.
How are security and compliance ensured?
Viber business communication runs through verified accounts and complies with GDPR and the platform's security standards.
How challenging is it to implement Viber business messaging?
Implementation is flexible. Basic message types can be set up quickly, and the solution is then expanded to fit your needs.
Let's talk about your case.
Together, we’ll identify where Viber business solutions can bring the most value to your business.
Let's connect
