Conversational AI assistants
Conversational AI assistants
OVERVIEW
What is a conversational AI assistant?
A conversational AI assistant is a digital assistant that understands questions in natural language and helps the user with clear answers or actions.
Where does conversational AI deliver the most value?
Customer Support
24/7 answers, shorter wait times
Sales and Marketing
Conversations that guide to the right offer
Internal Processes
Automation of inquiries and internal support
Wherever You Are
Websites, apps, chat channels
Customer support
24/7 answers, shorter wait times
Sales and marketing
conversations that lead to the right offer
Internal processes
automation of inquiries and internal support
Wherever you are
websites, apps, chat channels
How do conversational AI assistants work?
01
Understands the question
AI understands natural language questions, even when they are incomplete or phrased conversationally.
02
Applies knowledge
Answers are drawn from your documents, knowledge bases, and rules.
03
Conducts a conversation
It guides the user, collects data, or initiates the next step.
04
Escalates to a person
If the AI can't resolve an issue, it seamlessly hands the conversation over to a human agent to take over in the Human Chat tool
Hybrid approach
to provide control
We combine traditional conversational AI (NLU) with generative artificial intelligence (GenAI) into a hybrid architecture that maintains control over key processes. We leverage boost.ai Low-Code/No-code interface to deliver results quickly.
Conversational AI
across all key channels
Conversational AI assistants operate on the channels your customers already use. No change in user habits necessary.
Integrated with
your systems
Conversational AI leverages data from existing systems and does not operate as a separate tool.
CRM
TICKETING
authentication
Security
and compliance
GDPR compliance, full control over your own data and AI Act-ready.
YOU ACT
ISO27001
ISO27701
GDPR
Connectivity
with your contact center
Boost.ai can connect to your existing contact center or function as a standalone agent workplace solution - Human Chat.
Test studio
Preview content before production
Analytics
metrics overview
AI guardrails
you CONTROL the content
frequently asked questions
You may be wondering...
Is a conversational AI assistant suitable for our company?
Yes. It works best where questions are repetitive where fast responses are a priority. Together, we identify what to automate and what to delegate to your team.
How long does the implementation take?
The timeline depends on the scope. For basic use cases, we can deploy as quickly as within 6 weeks and then expand the solution according to priorities.
Can the assistant use our knowledge and documents?
Yes. The assistant can leverage your knowledge base and content you provide. We adapt the rules and tone to match your requirements.
What happens when the AI can't answer?
Redirection is enabled. It can direct the user to the correct channel or hand the conversation over to a human agent, including full context.
Can the AI be integrated into existing systems?
Yes. Integrations are a standard part of deployment, covering CRM, ticketing systems and data sources.
How is performance measured?
We track key metrics, such as the share of automated conversations, response times, satisfaction, and reasons for escalation.
Does the AI assistant work across multiple channels?
Yes. The AI Assistant can work across chat channels (Viber, Facebook Messenger, WhatsApp) and voice channels.
Are the solutions secure and legally compliant?
Yes. The solutions are designed with security and compliance with GDPR and the upcoming AI Act in mind. Data is processed in accordance with agreed-upon rules, access is controlled, and AI usage is transparent and traceable.
