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Overview
What is a conversational AI assistant?
A conversational AI assistant is a digital assistant that understands questions in natural language and helps the user with clear answers or actions.
Where does conversational AI deliver the most value?
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Customer support
24/7 answers and shorter wait times.
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Sales and marketing
Conversations that lead to the right offer.
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Internal processes
Automation of inquiries and internal support.
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Wherever you are
Websites, apps and chat channels.
How it works
How do conversational AI assistants work?
- 01
Understands the question
AI understands natural language questions, even when they are incomplete or phrased conversationally.
- 02
Applies knowledge
Answers are drawn from your documents, knowledge bases and rules.
- 03
Conducts the conversation
It guides the user, collects data or starts the next step.
- 04
Hands over to a person
If the AI cannot resolve an issue, it seamlessly hands the conversation to a human agent, who takes over in the Human Chat tool.
Hybrid approach
A hybrid approach that keeps you in control
We combine traditional conversational AI (NLU) with generative AI (GenAI) in a hybrid architecture that keeps control over key processes. The boost.ai Low-Code / No-Code interface delivers results quickly.
Every channel
Conversational AI across all key channels
Conversational AI assistants work on the channels your customers already use. No change in user habits needed.
Integrations
Integrated with your systems
Conversational AI uses data from your existing systems and does not work as a separate tool.
CRM
Ticketing
Authentication
Security
Security and compliance
GDPR compliance, full control over your data and readiness for the AI Act.
AI Act
ISO 27001
ISO 27701
GDPR
Contact centre
Connectivity with your contact centre
Boost.ai can connect to your existing contact centre or work as a standalone agent workplace: Human Chat.
Platform
Tools for control and quality
Analytics
An overview of your key metrics.
AI guardrails
You control the content.
Frequently asked questions
You may be wondering …
Didn't find the answer you were looking for?
Let's connect Is a conversational AI assistant suitable for our company?
Yes. It works best where questions repeat and fast responses are a priority. Together, we decide what to automate and what to hand over to your team.
How long does the implementation take?
It depends on the scope. For a basic use case we can start quickly, in as little as 6 weeks, and then expand the solution according to your priorities.
Can the assistant use our knowledge and documents?
Yes. The assistant can use your knowledge base and the content you provide. We adapt the rules and tone of the answers to your requirements.
What happens when the AI can't answer?
Redirection takes over. The assistant can point the user to the right channel or hand the conversation to a human agent, with the full context.
Can the assistant be integrated into existing systems?
Yes. Integrations are a standard part of deployment, from CRM to ticketing systems and data sources.
How is performance measured?
We track key metrics, such as the share of automated conversations, response times, satisfaction and reasons for escalation.
Does the AI assistant work across multiple channels?
Yes. The AI assistant can work on chat channels (Viber, Facebook Messenger, WhatsApp) and on the voice channel.
Are the solutions secure and legally compliant?
Yes. The solutions are designed with security and compliance with GDPR and the upcoming AI Act in mind. Data is processed according to agreed rules, access is controlled, and AI use is transparent and traceable.
Let's talk about your case.
Together, we will find where an AI assistant brings the most value to your business.
Let's connect
