Viber business communication
Viber business communication
VIBER
What does Viber business communication allow you to do?
Viber enables reliable, rich business communication with users on one of the most widely used messaging channels in the region.
What does a Viber business account get you?
Business Account
Verified business profile with all key company information
Chat Messages
One- and two-way communication with customers
Rich Messages
Interactive messages with buttons, lists, and cards
Security and Compliance
secure and compliant with GDPR and other EU laws
Business account
verified business profile with all key information
Chat messages
one- and two-way communication with customers
Rich messages
interactive messages with buttons, lists, and cards
Security and compliance
secure and compliant with GDPR and other EU laws
How do Viber business messages work?
01
Verified business account
Create an official Viber Business account with all your company's key details. This account is also verified and receives a blue check mark ✓.
02
Sending messages
Send messages directly to the users' Viber Business Inbox.
03
Two-way communication
Users can respond, ask questions, and have a conversation with your business.
04
Automation and connections
Integrate Viber directly into your CRM through our API connection, streamlining your business processes.
Transactional messages
Reliable delivery
Send confirmations, reminders, and notifications directly to users’ Viber Business Inbox.
Promotional messages
Visual campaigns
Run promotional campaigns, special offers, and user reactivation messages. Enhance your messages with an image or video and a clear call to action.
Carousels and lists
Interactive content
Rich messaging with buttons, cards, and lists drives faster user decisions.
OTP Messages
Verification and protection
Send messages to verify users and confirm their identities.
Two-way communication
Real-time conversations
Users can respond, ask questions, and interact with your team or automated assistants.
Business inbox and Verified profile
Official presence
Manage all Viber Business conversations with end users through a verified business profile and central mailbox.
Viber ads
Reach new users with Viber ads
Viber chatbots
INTEGRATED WITH boost.ai advanced automation
frequently asked questions
You might be wondering...
What does Viber enable for business communication?
Viber allows you to send transactional, promotional and security messages, as well as engage in two-way communication with users directly within the app.
What is the difference between transactional and promotional messages?
Transactional messages are used for notifications and confirmations, while promotional messages are designed for campaigns, special offers, and user activation.
Can users reply to Viber messages?
Yes. Viber supports two-way communication, allowing users to respond and interact with your team or automated assistants.
What is a Viber Business profile?
A Viber Business profile is a verified business account with a clearly marked company identity, helping increas user trust.
How do Viber Ads work?
Viber Ads let you reach new users by displaying advertising messages within the Viber app.
Can Viber messages include images, videos, and buttons?
Yes. Viber supports rich messages, including images, videos, buttons, lists, and carousels.
How are security and compliance ensured?
Viber business communication is conducted through verified accounts and complies with GDPR as well as the platform’s security standards.
How challenging is it to implement Viber business messaging?
Deployment is flexible. Basic message formats can be set up quickly, with the option to expand and upgrade the solution as needed.
