A voice AI assistant is a digital assistant that understands spoken language and conducts natural telephone conversations without traditional IVR menus.
Where does voice AI deliver the most value?
Call Centers
Handling routine calls, reduced waiting times
Orders and Reservations
Independent processing of appointments and requests
Complex Tasks
Taking on complex personalized tasks
Customer Support
Resolving common questions over the phone
Call centers
taking routine calls, shorter waiting times
Orders and reservations
independent processing of appointments and requests
Complex tasks
taking on complex personalized tasks
Customer support
solving frequently asked questions over the phone
How do conversational AI assistants work?
01
Understands speech
The AI understands spoken language, accents, and varying speech tempos.
02
Applies knowledge
Answers are drawn from your documents, knowledge bases, and rules.
03
Conducts a conversation
It guides the user, collects data, or initiates the next step - far beyond a traditional IVR.
04
Escalates to a person
The call is seamlessly transferred to a human agent if necessary.
A single platform
FOR chat and voice
Ready for business
Security and compliance
Less waiting
higher csat
AI voices
Carefully selected TTS and STT providers
Choose verified Text-to-Speech and Speech-to-Text providers based on your needs.
Natural speech
and language comprehension
The AI understands natural speech and does not require precise commands. It comprehends conversational speech and adapts to the speaker's pace.
Integrated with
your systems
Voice AI connects to existing systems and works as part of a call center.
CRM
TICKETING
authentication
Security
and compliance
GDPR compliance, full control over your own data and AI Act-ready.
YOU ACT
ISO27001
ISO27701
GDPR
Connectivity
with your call center
Boost.ai integrates with your call center, where you receive all voice AI assistant sessions, a conversation summaries, and other metadata. We support most modern call centers, and ensure any ambiguities are clarified during introductory meetings.
Test studio
Preview content before production
Analytics
metrics overview
AI guardrails
you control the content
frequently asked questions
You might be wondering...
What is an AI voice assistant?
A voice AI assistant is a virtual assistant that understands spoken language and conducts natural telephone conversations without relying on traditional IVR menus.
Can voice AI replace IVR?
Yes. Voice AI enables natural language conversation and eliminates the need to dial numbers or select menu options. Classic DTMF input can still be supported if required.
How well does the AI understand user speech?
AI understands different speech rates, accents, and colloquial language, even when questions are not complete or phrased conversationally.
What happens when the AI can't answer?
The call is seamlessly handed over to a human agent along with the full context of the conversation, ensuring no disruption to the user.
Is voice AI suitable for call centers?
Yes. Vopice AI is particularly suitable for automating routine calls and reducing the workload of agents in call centers.
What languages can voice AI work in?
Boost.ai supports over 90 different languages.
How are security and compliance ensured?
The solution is GDPR compliant, provides full data control, and meets the requirements of the AI Act.
How challenging is it to implement a voice AI assistant?
The implementation is gradual and flexible, starting from basic scenarios and expanding to more complex automation.
