A single platform
For chat and voice.
Voice AI
What is a voice AI assistant?
A voice AI assistant is a digital assistant that understands spoken language and conducts natural phone conversations without traditional IVR menus.
Where does voice AI deliver the most value?
-
Call centres
Handling routine calls and shorter waiting times.
-
Orders and reservations
Independent handling of appointments and requests.
-
Complex tasks
Taking on complex, personalised tasks.
-
Customer support
Resolving common questions over the phone.
How it works
How do voice AI assistants work?
- 01
Understands speech
The AI understands spoken language, accents and different speaking speeds.
- 02
Applies knowledge
Answers are drawn from your documents, knowledge bases and rules.
- 03
Conducts the conversation
It guides the user, collects data or starts the next step. Far beyond a traditional IVR.
- 04
Hands over to a person
When needed, the call is seamlessly transferred to a human agent.
Benefits
One platform, secure and without waiting
Ready for business
Secure and compliant.
Less waiting
Happier customers (higher CSAT).
AI voices
AI voices, carefully selected TTS and STT
Choose verified Text-to-Speech and Speech-to-Text providers to match your needs.
Natural speech
Natural speech and language understanding
The AI understands natural speech and does not need precise commands. It understands conversational language and adapts to the speaker's pace.
Integrations
Integrated with your systems
Voice AI connects to your existing systems and works as part of your call centre.
CRM
Ticketing
Authentication
Security
Security and compliance
GDPR compliance, full control over your data and readiness for the AI Act.
AI Act
ISO 27001
ISO 27701
GDPR
Call centre
Connectivity with your call centre
Boost.ai integrates with your call centre, where you receive every handover from the voice AI assistant with a conversation summary and other metadata. We support most modern call centres and clarify any open questions in the introductory meetings.
Platform
Tools for control and quality
Test studio
Preview content before it goes live.
Analytics
An overview of your key metrics.
AI guardrails
You control the content.
Frequently asked questions
You might be wondering …
Didn't find the answer you were looking for?
Let's connect What is a voice AI assistant?
A voice AI assistant is a virtual assistant that understands spoken language and conducts natural phone conversations without traditional IVR menus.
Can voice AI replace IVR?
Yes. Voice AI enables natural language conversation and removes the need to dial numbers or select menu options. Classic DTMF input can still be supported if you need it.
How well does the AI understand user speech?
The AI understands different speaking speeds, accents and colloquial language, even when questions are not completely clear.
What happens when the AI can't answer?
The call is seamlessly handed over to a human agent with the full context of the conversation, without any interruption for the caller.
Is voice AI suitable for call centres?
Yes. It is especially suited to automating routine calls and reducing the workload of agents in call centres.
What languages can voice AI work in?
Boost.ai supports more than 90 languages.
How are security and compliance ensured?
The solution is GDPR compliant, gives you full control over your data and is ready for the requirements of the AI Act.
How demanding is implementing a voice AI assistant?
Implementation is gradual and flexible, from basic scenarios to more complex automation.
Let's talk about your case.
Together, we'll identify where an AI assistant can bring the most value to your business.
Let's connect
