Reliable results with SMS communication

Reliable results with SMS communication

Success stories

Results that speak for themselves

Real-world examples of using SMS messages for support, notification, and security.

SUCCESS STORIES

Primotehna

  • Key challenges
    • Easy access to digital learning materials
    • Fast and user-friendly payment method
    • Payment without registration or card details
    • Support for multiple mobile operators
  • 2Mobile Solution

    We implemented an SMS mobile payment for Primotehna, allowing users to unlock access to learning content directly via their mobile phones. By paying with an SMS message, the user gains 8-day access to road safety materials.


    The solution is designed as a simple, transparent process that requires no registration and no entry of card details.

  • Goal

    To provide users with fast access to educational content through a simple and secure SMS-based payment method.

  • How SMS payment works

    Sending an SMS message  

    The user sends an SMS with a specific keyword to a short number.


    Payment confirmation  

    The user receives a reply message with payment details and confirmation instructions.


    Payment completion  

    After confirming the payment, the user receives a notification of successful payment.


    Access to content  

    The user receives an access code, which is entered on the Primotehna website to unlock the content.

  • Mobile operator support

    SMS payment is available to users of A1 Slovenia, Telekom Slovenije, Telemach and T-2 services, ensuring wide availability of the service.

Road with stop and parking signs, speech bubbles, and a light orange and pink background.

Primotehna

ECPP.si - Easy access to knowledge

By introducing SMS mobile payment, Primotehna enabled users to access digital learning content quickly and effortlessly, without complicated procedures and additional steps.


The example shows how SMS payment can serve as an efficient and user-friendly method for accessing digital content, while also allowing the company to easily manage payments and user access.

Smartphone screen displaying a text message conversation. One message asks for confirmation, the reply is

SUCCESS STORIES

s.Oliver

  • Key challenges
    • Maintaining engagement with existing customers
    • Increasing visits to physical stores
    • Encouraging repeat purchases
    • Delivering personal yet simple customer communication
  • 2Mobile Solution

    For the s.Oliver brand, we implemented SMS communication as a direct customer engagement channel. Through SMS messages, customers received information about current promotions, while on special occasions they were sent personalized birthday greetings with exclusive discounts.


    The solution enabled fast and reliable message delivery and was easy to use without requiring additional applications or registrations.

  • Goal

    To strengthen loyalty among existing customers and encourage repeat purchases with targeted messages.

  • How the SMS campaign worked

    Promotional SMS messages  

    Users received a message with a 15% discount valid for a limited period.


    Limited time offer  

    The discount was tied to in-store purchases made during a limited period, encouraging immediate response.


    Birthday messages  

    Customers received a personalized birthday card with a special benefit.


    Easy to use  

    To use the discount, users simply visited the store and showed their message.

Clothing racks with neutral-toned garments, folded items on cubes, speech bubbles, set against an abstract peach background.

s.Oliver

Personal communication that drives purchases

By using SMS messages, s.Oliver established direct and personal contact with customers, strengthening loyalty and reactivating purchasing habits.


The example of s.Oliver shows how SMS communication can serve as an effective channel for personalized communication, deepening customer relationships, and encouraging visits to physical stores.

Smartphone screen with a text message.

SUCCESS STORIES

MPG Plus

  • Key challenges
    • Promotion of a broad range of Milka products
    • Easy participation without apps or registrations
    • Large-scale reach at the national level
    • Ensuring reliable collection of entries and notification of participants
  • 2Mobile Solution

    In collaboration with the MPG PLUS agency, we designed a nationwide SMS prize game that enabled fast and simple participation. Users registered by sending an SMS message to the short number 6111.


    In the message, they had to include the keyword MILKA and invoice number as proof of purchasing at least two Milka products. After successful registration, participants received a confirmation SMS with information about the next steps in the prize draw.

  • Goal

    To increase Milka brand awareness and encourage the purchase of products through a simple and engaging prize game.

  • How the SMS prize game worked

    Easy registration

    The user sent an SMS with the appropriate keyword and proof of purchase.


    Automatic confirmation  

    Each participant received a confirmation message with information about the draw.


    Notification of winners  

    The winners were notified of their prize via SMS or phone call.


    Reliable performance  

    The entire registration and notification process was automated and transparent.

Chocolate bar with speech bubbles on an abstract, peach-colored background.

Milka

Prize game, accessible to everyone

By using SMS communication, Milka ensured a wide reach for the prize game and enabled easy participation for all users, regardless of age or technical proficiency.


This case study demonstrates that SMS contests are an effective and reliable way to promote a brand, increase user engagement, and stimulate product purchases.

Advertisement on a phone: Milka promotion. A cow and text invite to buy Milka products and text in to participate.

SUCCESS STORIES

Bayer

  • Key challenges
    • Encouraging regular medication intake
    • Providing added value to users after purchasing medication
    • Delivering reliable, discreet and free notification
    • Ensuring compliance with privacy and regulatory requirements
  • 2Mobile Solution

    We implemented an SMS reminder service for Bayer, designed to support patients taking the medication Xarelto. Users subscribed to the service by sending an SMS with the keyword XARELTO to the short number 4333.


    After registering, they received a confirmation SMS message containing all relevant information, including links to the privacy statement and general terms of use.

  • Goal

    To implement a value-added promotion that supports regular medication intake and enhances the user experience after purchase.


  • How do SMS reminders work?

    Easy login  

    Users subscribe by sending a single SMS message.


    Daily reminder  

    Every day, users receive one free SMS message as a reminder to take their medication.


    No additional content  

    The service is limited to reminders and contains no promotional or other messages.


    Free service  

    All SMS messages are free for the user.

Smartphone with pills, blister pack, and a small pill case on a peach-colored, abstract background.

Bayer

Additional care for users

SMS reminders provided Xarelto users with simple, reliable support in taking their therapy regularly, while offering a discreet and valuable added service at the time of purchase.


The SMS reminder does not replace medical consultation. Users are advised to contact their doctor or pharmacist for any questions regarding the medication.


The Bayer Xarelto case demonstrates how SMS communication can function as a reliable and user-friendly channel for therapy support, while fully respecting privacy and regulatory requirements.

Smartphone with text message thread; messages say

SUCCESS STORIES

CVS

  • Key challenges
    • Real-time vehicle status notifications
    • Fast transmission of important information to drivers and operators
    • Real-time management of a large number of vehicles
    • Reduced risks and costs through early warnings
  • 2Mobile Solution

    For CVS, we implemented advanced SMS notifications, connected to the CVS Mobile telematics system. The solution enables automatic sending of SMS messages with current information on the status of vehicles to both operators and drivers.


    Messages are triggered by events and measurements in the system, allowing quick responses and better control over fleet operations.

  • Goal

    Provide accurate, real-time information and improve fleet management using reliable SMS communication.

  • How do SMS reminders work?

    Speeding warnings  

    Automatic notifications when driving irregularities are detected.


    Vehicle condition information  

    SMS notifications provide updates on fuel level, battery status, and other key vehicle data.


    Event notifications  

    Messages are sent automatically when specific events occur or thresholds are reached.


    Reliable delivery  

    SMS ensures fast and reliable delivery of information regardless of location.

White delivery truck with notifications on a road, against an abstract background.

CVS

Real-time fleet monitoring

By using SMS notifications, CVS has enabled its customers to gain better control over their vehicles, respond more quickly, and manage their fleets more efficiently.


The CVS example shows how SMS communication can serve as a critical operational channel, improving safety and optimizing fleet management.

Smartphone screen displaying a text message conversation, with white background and blue phone frame.

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