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ABOUT THE EVENT

Virtual agents powered by artificial intelligence, including natural language processing, speech recognition and voice interfaces, are becoming crucial for improving customer experience and optimising business processes. Companies are already using these technologies to communicate with customers in a modern and efficient manner and optimise their call centre operations.


The results of the Boost.AI survey and our own experience show that customers are willing to adopt these solutions if it means shorter waiting times and increased efficiency. Particularly interesting are the current solutions based on voice functions using Slovenian language and dialect recognition.


We invite you to an event co-organised by 2Mobile, Boost.ai and A1 Slovenija, where we will showcase the benefits of the new generation of conversational agents, real-world use cases for voice bots and key innovations in the field of artificial intelligence.


This event goes beyond a typical discussion of AI and is primarily targeted at customer service managers, sales managers, call centre agents, operations managers and anyone looking for proven solutions that are proven to improve business performance and customer experience.

Date & Time: 16. 10. 2024, 8:30-14:30


Place : One66, Celovška cesta 166, Ljubljana



Check the Programme ->>

SPEAKERS

Matjaž Možina

CEO & Founder, 2Mobile

Adam Fenwick

SVP Global Alliances, Boost.ai

Nói Björnsson

Strategic Partner Manager, Boost.ai

Burcu Begić

Director of Customer Service, A1 Slovenija

Rok Izlakar

Director, GLS Slovenija

Matej Pintar

Chief Information Officer, Elektro Gorenjska

Katja Kojadinović

Head of Customer Support, CME Adria, Pro Plus

Keynote speakers Adam Fenwick and Nói Björnsson from Boost.ai will present the future of artificial intelligence in customer experience (CX) and the next generation of virtual agents.


Burcu Begič, Director of Customer Service at A1 Slovenija, will share a case study on the successful implementation of AI in their call centre.


Our roundtable discussion will include Rok Izlakar, Director of GLS Slovenia; Matej Pintar, Chief Information Officer, Elektro Gorenjska; and Katja Kojadinović, Head of customer support, CME Adria (Pro Plus), who will share their real-world experiences with implementing AI.

Boost.ai is one of the leading companies in the field of artificial intelligence solutions, and is one of the challengers in Gartner's Magic Quadrant for Conversational Artificial Intelligence Solutions in 2023. It integrates its solutions into many prominent companies in industries as diverse as finance, insurance, telecommunications and the public sector. Their customers include Telenor, Santander, DNB, Storebrand, Topdanmark, SpareBank, Íslandsbanki, Tryg, Nordea, Kärcher and the Norwegian government.

2Mobile is a Slovenian company specialising in conversational commerce, mobile marketing, messaging and artificial intelligence solutions. With an in-depth understanding of technology trends and changes in user behaviour, it develops modern mobile and conversational messaging solutions with the aim of improving the user experience and optimising business processes through the introduction of artificial intelligence. Their clients include A1 Slovenija, S.Oliver, T-2, GLS Slovenija, Elektro Gorenjska, MasterCard and Pro Plus.

Boost.ai is one of the leading companies in the field of artificial intelligence solutions, and is one of the challengers in Gartner's Magic Quadrant for Conversational Artificial Intelligence Solutions in 2023. It integrates its solutions into many prominent companies in industries as diverse as finance, insurance, telecommunications and the public sector. Their customers include Telenor, Santander, DNB, Storebrand, Topdanmark, SpareBank, Íslandsbanki, Tryg, Nordea, Kärcher and the Norwegian government.

2Mobile is a Slovenian company specialising in conversational commerce, mobile marketing, messaging and artificial intelligence solutions. With an in-depth understanding of technology trends and changes in user behaviour, it develops modern mobile and conversational messaging solutions with the aim of improving the user experience and optimising business processes through the introduction of artificial intelligence. Their clients include A1 Slovenija, S.Oliver, T-2, GLS Slovenija, Elektro Gorenjska, MasterCard and Pro Plus.

Boost.ai is one of the leading companies in the field of artificial intelligence solutions, and is one of the challengers in Gartner's Magic Quadrant for Conversational Artificial Intelligence Solutions in 2023. It integrates its solutions into many prominent companies in industries as diverse as finance, insurance, telecommunications and the public sector. Their customers include Telenor, Santander, DNB, Storebrand, Topdanmark, SpareBank, Íslandsbanki, Tryg, Nordea, Kärcher and the Norwegian government.

2Mobile is a Slovenian company specialising in conversational commerce, mobile marketing, messaging and artificial intelligence solutions. With an in-depth understanding of technology trends and changes in user behaviour, it develops modern mobile and conversational messaging solutions with the aim of improving the user experience and optimising business processes through the introduction of artificial intelligence. Their clients include A1 Slovenija, S.Oliver, T-2, GLS Slovenija, Elektro Gorenjska, MasterCard and Pro Plus.

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