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Create active conversations and put relations with your client on another level


Check out all the conversational channels →


Smart conversational bots are based on the use of AI and in combination with an agent, enable you to actively and efficiently satisfy your customers needs. 


A lot of questions customers ask are repetitive and in the starting phase a bot can answer most of these questions. In the next phase of the conversation, when questions become more specific, a customer care agent can take over. 


Connect with your customers through channels they use every day

Communicate with customers through messaging and chat apps.


We enable you to communicate with your customers on various messaging channels which include SMS, Facebook Messenger, Viber in WhatsApp. You can also chose to communicate with your customers through an online chat on your website, online store or your mobile app.

FACEBOOK MESSENGER

Cheer up your users with rich conversational experiences on Facebook Messenger

LivePerson Conversational Cloud makes it easier for consumers to make purchases and access information about products and services on social media they use on a daily basis. Facebook already has 2.45 billion monthly users. It's a great channel for building long-term user relationship and a great user experience.

  • Create Convesational Ads, bypass the landing page

    Drive prospects to Facebook Messenger instead of low-converting landing pages. Make it easy for them to get answers and make purchase.

  • Power-up Facebook Marketplace

    Millions of people browse and buy items on Facebook Marketplace every month. Upload your inventory and connect with shoppers in real-time using our AI-powered Facebook Messenger integration. 

  • Deliver a higher standard of social media care at scale

    Every brand on Facebook aims to be "very communicative" - answering user queries within 5 minutes. Use real-time intent recognition to recommend content for responses and route messages to the right agent or bot.

VIBER

Cheer up your users with an enriched Viber experience

Viber enables easy, secured and instant communication. Beside that you can communicate with your customers through animations, QR codes, links, etc... Viber is an application with a wide range of tools for rich messaging with more than a billion users all over the world. 

  • More than 7 million interactions every 60 seconds

    High rate of user engagements.

  • Activate pontential clients and re-engage existing customers

    Use Viber as a channel for extra offers and promotions. Open rate up to 95% and response rate up to 32%.

  • Include Viber into your digital strategy

    Switch from your webpage to Viber and enable your customers to communicate easily through their preferred channel.

APPLE BUSINESS CHAT

Make your users happy with rich messaging

LivePerson Conversational Cloud makes it easier for users to get extra information and making purchases through the messaging channels they use every day - including the enriched experience of Apple Messages.

Using Apple Pay paying becomes even easier.

  • Reduce call volume with "Chat suggest"

    Intercept calls placed on iPhones before they reach the IVR. Consumers who tap to call your number from a website, search, or email are prompted to message instead.

  • Turn your calls into messaging

    8 out of 10 people prefer messaging over calling. Half your call costs in 100 days.

  • Ensure safe payments and information sharing

    Enable your users purchases directly in messaging conversations. Users can manage transactions safely and checkout with Apple Pay.

WHATSAPP

AI and WhatsApp - a bright future for your brand

You can turn 50 % of calls into messaging, doubling agents efficiency and lift conversions up to 2,5x. The use of WhatsApp is growing rapidly, since the app is being actively used by more than 2 billion users worldwide.

  • Activate potential clients and re-engage existing customers

    Use WhatsApp as a channel for extra offers and promotions. Open rate is up to 95% and response rate up to 32%.

  • Redirect up to 50% calls into WhatsApp conversation

    8 out of 10 people prefer messaging over voice calls.

  • Connect your offline and online promotions

    Connect offline ads, print and TV ads with the WhatsApp experience. How? By simply placing a QR code on your promotional material. 

WEB CHAT & IN-APP

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Outstanding user experience and 24/7 availability

Today’s users don’t want to endlessly browse complex websites to find the right information. They want quick and easy solution of their problems.

Bots are always available with quick and relevant information - even outside of your business hours.

  • Excellent user experience

    Develop an excellent user experience. With a quick and useful FAQ bot, you can strengthen your customers' interest in a particular product.

  • Strenghten user loyalty

    By introducing a bot on the website, you increase the level of involvement, trust and loyalty of users. At the same time, you offer an interesting and fun experience as well.

  • Automate your FAQ

    With automatization of frequent questions (somewhere between 60-70% of questions asked)  you relieve agents from answering the same questions over and over and allow them to focus on more complex ones. The bot is available 24/7. 


LIVEPERSON CONVERSATIONAL PLATFORM

CONVERSATIONAL PLATFORM

Easy-to-use tool for conversation building

With the use of Boost.AI intent manager and Hybrid NLU you can easily create different scenarios of conversation for chatbot, which use the power of AI and ensures the highest standards in communication.

Intuitive user interface

Clear and easy to use

AI powered automation


Intuitive user interface for chat managing

A platform with a simple user interface, enables a transparent and simple client conversation management.

Understanding customer needs

Use of Boost.ai Hybrid NLU and advanced analytics enables you better understanding of customer needs in real-time as well as conversation automatization.

Advanced features

With machine learning and use of AI you can always upgrade your communication. Achieve higher level of customer satisfaction and higher efficiency overall.

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