Along with regular mail, e-mail and the call centre, Elektro Gorenjska users can now get information through a chat with the virtual advisor Egon. This makes it easier for users to find information 24 hours a day, every day of the week.

Egon was developed by 2Mobile in cooperation with technology partner Boost.ai to provide faster and easier access to general information on connection procedures, changes at the metering point, network fee billing, metering and outages in Elektro Gorenjska's distribution network.

"A dedicated team of employees is using its expertise to help train the artificial intelligence, Egon, enhancing the user experience. Egon is also a welcome help to call centre agents as it handles most common customer questions, eliminating the routine of answering repetitive inquiries. This frees up agents to focus on more genuine and friendly interactions with customers," emphasised Elektro Gorenjska.

Matjaž Možina, CEO of 2Mobile, adds, "We believe the virtual assistant is just the first step in our collaboration in the deployment of AI-driven solutions. Egon is a modern assistant that provides customers with quick and easy access to information, reducing the operational support time for customer service employees so they can focus on more specific requests. In the future, Egon will integrate with back-office systems and introduce new channels to enable even more sophisticated processing and an even more personal approach to support."

Currently, users can chat to the AI assistant at https://www.elektro-gorenjska.si/. In the next development phase, the virtual advisor will also be available through other channels.